Privacy Policy
Last Updated: February 8, 2026
Resort Lodging LLC, doing business as Big Lodge Weddings ("we," "us," or "our"), operates the website https://www.biglodgeweddings.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a reservation with us.
Please read this Privacy Policy carefully. By using the Site, you consent to the practices described in this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a reservation or inquiry
- Create an account on our Site
- Subscribe to our newsletter
- Contact us with questions or feedback
This information may include:
- Contact Information: Name, email address, phone number, mailing address
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Reservation Details: Check-in/check-out dates, number of guests, special requests
- Communication Records: Correspondence with our team
Automatically Collected Information
When you visit our Site, we may automatically collect certain information:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on pages
- Referring website addresses
- Geographic location (general)
How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Communicate with you about your booking, including confirmations and updates
- Send transactional SMS messages (e.g., door access codes, check-in instructions)
- Respond to your inquiries and provide customer support
- Improve our Site and services
- Send promotional communications (with your consent)
- Comply with legal obligations
- Detect and prevent fraud
SMS/Mobile Data Privacy
We may send you transactional text messages related to your reservation, including booking confirmations, check-in instructions, and property access codes.
By providing your mobile phone number and completing a booking, you consent to receive these transactional text messages from Big Lodge Weddings.
IMPORTANT NOTICE REGARDING MOBILE INFORMATION:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opting Out of SMS Messages
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message, and no further texts will be sent unless you re-subscribe.
Please note that opting out of transactional messages may affect our ability to communicate important information about your stay, such as access codes.
Message Frequency & Rates
Message frequency varies based on your reservation activity. Standard message and data rates may apply depending on your mobile carrier and plan.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us:
- Remember your preferences
- Understand how you use our Site
- Improve Site functionality
- Analyze traffic patterns
Types of Cookies We Use
- Essential Cookies: Required for the Site to function properly
- Analytics Cookies: Help us understand Site usage (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
Managing Cookies
You can control cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality.
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who assist us in operating our business (e.g., payment processors, property management systems, email service providers)
- Legal Compliance: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share your information
All service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Reservation records may be retained for accounting and legal purposes.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information below.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Big Lodge Weddings
Operated by Resort Lodging LLC
Phone: 301-238-5133
Email: [email protected]
Website: biglodgeweddings.com/contact
Questions About Your Privacy?
We take your privacy seriously. If you have any questions about how we handle your information, please don't hesitate to reach out.